Privacy Policy

Last Updated: October 2025

At Bike Flow Oaxaca (“us,” “we,” “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you use our website, book our tour services, or rent our equipment.

1. Information We Collect
   We collect information to effectively provide our services to you. This includes:

Contact and Booking Information: When you fill out a contact form or book a tour, we may request data such as: Name, Country, Cell Phone Number, Contact Email, Number of Travelers, Height of participants, and any message or question.

Payment Information: To process your reservations, we collect payment information, which may include credit card details or information for payment processors like PayPal.

Rental Information (In-Store): When renting bicycles at our physical location, we require the signing of a rental agreement.

Correspondence: If you contact us via email, WhatsApp, or social media, we may keep a record of that correspondence.

2. How We Use Your Information
   We use the information we collect for the following purposes:

To Process Your Bookings: To manage and confirm your tours or bicycle rentals.

To Communicate With You: To send payment and booking confirmations to your email, and to respond to your questions and contact requests.

To Provide the Service: To prepare the appropriate equipment (bikes, helmets) based on participant height and requirements.

Service Management: To manage your payment and comply with our terms of service and cancellation policies.

3. How We Share Your Information
   We do not sell, rent, or share your personal information with third parties for their marketing purposes. We only share information in the following circumstances:

Payment Processors: We share payment information with third-party services (like PayPal or credit card operators) for the sole purpose of securely processing your transaction.

Legal Compliance: We may disclose your information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies
   Our website uses cookies (small text files stored on your browser) to help the site function efficiently. This may include cookies for the booking system’s operation, traffic analysis (to understand how visitors use the site), and preferences. You can manage your cookie preferences through your browser settings.
5. Data Security
   We are committed to protecting your information. We implement technical and administrative security measures to protect your personal data against unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or payment is 100% secure.
6. Links to Third Parties
   Our website may contain links to other sites (as mentioned in our marketing inspiration documents). We are not responsible for the privacy practices of those other sites. We recommend you read their privacy policies.
7. Changes to This Policy
   We may update this Privacy Policy periodically. We will post any changes on this page with a new “Last Updated” date.
8. Contact Us
   If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Bike Flow Oaxaca Mártires de Tacubaya #101, Col. Centro, Oaxaca de Juárez. Email: [Insert contact email, e.g., bikeflowmx@gmail.com] Phone: [Insert contact phone, e.g., (+52) 951-532-2296]